We know you take your choice of provider seriously, so we want to make sure you have all the information you need to consider us as your new treating team.
We hope this short booklet, about our professional team and capability as a service, helps you understand who we are and how we serve our participants and clients.
Our commitment is to operate a service that represents value and makes full use of our highly specialised allied health team and interdisciplinary infrastructure. A service that promotes individual choice, builds capacity, and maximises potential for those requiring rehabilitation, health, or disability care.
We are devoted to providing the highest standard of treatment in a friendly and caring environment. We will ensure your welfare, trust, safety, comfort, and needs are managed with respect and consideration to achieve the best possible outcomes.
We understand that change can be challenging but we want you to know that we can help make the process smooth and want you take the time to consider your choices, please don’t hesitate to reach out to our team of coordinators if you have any questions at all.
Contacts at Alliance:
- Nicola Senam, Coordination Manager
- Sarah Hanrahan, Coordination Team Leader
- Melanie Senent, Client Coordinator
- Alison Lee, Client Coordinator
- Sarah O’Neill, Client Coordinator
Contact us on 07 4772 1219
coordination@alliancerehab.com.au
Our Coordination Team
Our Points of Difference
We believe in leading change through a holistic, passionate & team-driven approach to service. What sets us apart from other providers are:
- We can provide close interprofessional supervision & collaboration in the one facility, which can significantly decrease the cost of using multiple providers (and anxiety of travelling between them).
- We are priced competitively to provide a higher quality of service. Fitting more occasions of service into your budget improves the intensity of therapy which leads to better outcomes.
- A modern approach including computer & robotic aided therapy for upper limb, cognitive rehabilitation, & maintenance makes therapy fun & engaging for participants – young & old.
- We adhere to the AS/NZS ISO 9001 quality framework that ensures we measure performance, manage feedback & identify improvements.
North Qld Outreach
Alliance Rehabilitation delivers outreach services to the North Queensland community. Our team travel on a regular basis to Ayr, Cairns, Charters Towers, Hughenden, Ingham, Mackay, Magnetic Island, Palm Island and Richmond.. The outreach service is designed to ensure location is never a barrier to a persons’ health and recovery.
Strong Partnerships
Alliance Rehabilitation has partnered with the Townsville Hospital and Health Service (THHS) to provide a Community Based Rehabilitation Service (CBRS) to Townsville and its surrounding communities. The CBRS supports participants in achieving measurable outcomes through our short-term, intensive therapy programs.
We also provide a wide range of therapy services and assessments through the National Disability Insurance Scheme (NDIS).
Our team aim to deliver quality and innovative services to the highest standard and strive for consistent positive outcomes in service delivery.
Our Commitment to Quality
At Alliance Rehabilitation, quality is an integral part of our philosophy and our daily approach to care. Our quality objective is to meet or exceed our customer requirements and expectations in a proactive, professional, and cost effective manner. These principles guide our actions to deliver safe, appropriate, and valued services & products to our customers, participants, their families and carers.
For more information, please see our Quality Policy
