Social Work Services for Townsville & North Queensland

Social Workers provide a wide array of services that focus on participant goals and a holistic care approach. These can include Counselling and Emotional Support, Information and Assistance, Welfare Services and more.

What is Social Work

Social Work promotes social change and development, social cohesion, and the empowerment and liberation of people to enhance wellbeing. Social Workers apply theories of human behaviours and social systems including social justice, human rights, collective responsibilities, and respect for diversities. They can identify and address life challenges, such as systemic and structural issues, that create inequality, injustice, and discrimination. A social worker interacts with all age groups to find unique ways of connecting with each individual participant and their support network to enhance their wellbeing.

Alliance Rehabilitation is a specialised interdisciplinary allied health service supporting people in primary and community care across North Queensland. We believe in leading change through a holistic, passionate, and team-driven approach to service. A Social Worker is integral to this team as they provide support and assistance to each individual participant in all areas of recovery. They can help keep your goals focused so you are reaching your full potential while engaging with our services.

Social Workers at Alliance Rehabilitation are registered with the Australian Association of Social Workers (AASW). AASW members are regulated to ensure clinicians maintain current practice that is supported by the latest evidence-based practice.

Benefits of Seeing a Social Worker

Social Workers possess strong interpersonal and problem-solving skills, good listening, and organisational skills. They respect and value every individual’s worth and work towards meeting three values:

  • Respect for Persons
  • Social Justice
  • Professional Integrity

Seeing a social worker can be an incredibly important step in your rehabilitation journey. They can provide you with holistic, person-centred, and empowerment-based care. They support you throughout your services at Alliance Rehabilitation and can be a powerful advocate for you within the healthcare system and the wider community. They can help you to set, plan, and achieve your goals, as well as, manage your time spent with us at Alliance to ensure you are reaching your full potential and achieving quality of life.

Social work is fundamental to the treatment and support provided to our participants, in all areas of recovery, such as stroke rehabilitation, acquired brain injuries, mental health, dementia, and disability by focusing on a holistic approach to care, in the context of physical, social, and cultural environments.

Social Worker Services Provided at Alliance Rehabilitation

Alliance Rehabilitation social work services include:

  • General and strengths-based counselling
  • Trauma, grief, crisis, and adjustment counselling
    • Miscarriage and neonatal death
    • Domestic violence
    • Sexual assault
    • Bad news diagnosis
    • Chronic disease or medical diagnosis
  • Motivational interviewing
  • Cognitive Behavioural Therapy
  • Goal-oriented therapy
  • Mindfulness
  • Narrative therapy
  • Person-centred therapy
  • Psychoeducation – support to better understand and cope with illness
  • Support with unemployment, substance abuse, financial, relationship and housing matters
    • Filling out applications
    • Building skills
    • Counselling
  • Referrals to community support organisations, aged care, and home care services
    • My Aged Care referrals
    • Queensland Community Service Scheme referrals
  • Applications for health and community services
    • Patient Travel Subsidy Scheme
    • Taxi Subsidy Scheme
    • Queensland Civil and Administrative Tribunal
    • National Disability Insurance Scheme
    • Advanced Health Directives
    • Enduring Power of Attorney
    • Centrelink applications
    • Disability parking permit
  • Social support and community engagement
  • Child safety and advocacy
  • Carer/family support
    • General counselling
    • Psychoeducation – support to better understand and cope with illness
    • Calming/relaxation/mindfulness
    • Support groups like Carers QLD
    • Disability specific support groups such as Parkinson’s Disease support group for carers
  • Policy Development
  • Education and research around issues of social justice, disadvantage, and marginalisation of people in communities or in society
  • Development and distribution of resources
  • Case management
  • Action Planning
  • Advocacy
  • Complex Discharge Planning
  • Mental health risk assessments
  • Capacity building
  • Clinical assessments
  • Group work
  • Follow up to ensure circumstances are improving

At Alliance Rehabilitation, our social workers are equipped to help you identify and manage any concerns within your relationships, work, and community life. They are skilled at finding the best solutions for you and giving you the tools for improving your quality of life.

When to See a Social Worker

You can reach out to a social worker at any time, they work with people of all ages, social and economic backgrounds. Conditions that may benefit from intervention by a social worker include:

  • Experience of a major life change
  • Bad new diagnosis – chronic disease or medical
  • Gambling or substance abuse
  • Poverty, unemployment, homelessness
  • Geriatric support
  • Child and domestic welfare concerns including family violence
  • Mental and physical health issues
  • Disability
  • Trauma and grief
  • Risk of carer burden/burnout

Referral Options

There are many different ways for you to be referred to see one of our social workers.

National Disability Insurance Scheme (NDIS)

Alliance Rehabilitation is a registered NDIS provider and we aim to provide all Australians under the age of 65, who have a permanent and significant disability, with the reasonable and necessary support they need to enjoy an ordinary life and achieve their goals. A social worker can provide case management, advocacy, and support throughout your time with us. They are equipped to assist with referrals and applications for support within the community.

National Injury Insurance Scheme Queensland (NIISQ)

The National Injury Insurance Scheme Queensland (NIISQ) provides care and support to those who sustain serious personal injuries in a motor vehicle accident in Queensland. Alliance Rehabilitation can help provide your treatment, care, and support services. Social workers can assist with helping you deal with any emotional and financial fall out following your accident

Veteran’s Health Services (DVA)

A social worker can provide services to Department of Veteran’s Affairs veterans or entitled persons with a valid GP referral. The valid form is a D904 and allows you to see a clinician for a cycle of visits. Each visit is funded by the DVA – certain services require assessment for suitability and funding such as home assessments.

WorkCover

If you have been injured at work, you may be eligible for a WorkCover claim. It can depend on if your employer is self-funded or managed by WorkCover Queensland. To be referred for WorkCover a doctor or specialist needs to complete a Work Capacity Certificate.

Private and Corporate

We accept all private and corporate referrals. We have an online referral form you can fill out for us to contact you or you can call and book. We generally ask if you are seeing us privately, to send through some history of the condition we will be treating for the clinician ahead of the session. We also accept referrals through Medical Healthcare Plan, CTP and other insurers, private health funds, and community organisations such as My Aged Care.

NDIS
DVA
WorkCover
NIISQ
CTP INSURANCE
My Aged Care
Self funded

How is Alliance Rehabilitation Different?

We are a community rehabilitation facility and work across multiple disciplines to provide a comprehensive service. Our community approach allows us to tailor a program to each individual and ensure we are meeting your goals. Our clinicians collaborate to aid in your rehabilitation, and we provide a comprehensive assessment, therapy planning, and monitoring to ensure you are experiencing the best quality of life. Social Workers are passionate about improving the health and wellbeing of individuals, families, and the community and will assist you through any concerns you may identify.

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Reference List

Australian Association of Social Workers. (2010) Code of Ethics. AASW. https://www.aasw.asn.au/document/item/1201
Good Therapy. (2015). The Important Role Social Workers Play in Mental Health. https://www.goodtherapy.org/blog/the-important-role-social-workers-play-in-mental-health-1214157
Ontario Association of Social Workers. (2020) How a Social Worker Can Help You. https://www.oasw.org/Public/Social_Work_in_Ontario/How_a_Social_Worker_Can_Help_You.aspx
Townsville Hospital and Health Service. (2018). Social Work and Welfare Services. [Brochure]. https://s3-ap-southeast-2.amazonaws.com/os-data-2/tgh/listingforms/page327/social_work_and_welfare_services.pdf

Table of Contents

What is Social Work
Benefits of Seeing a Social Worker
Social Worker Services Provided at Alliance Rehabilitation
When to See a Social Worker
Referral Options
How is Alliance Rehabilitation Different?

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