COVID-19 (Coronavirus)

To our community,

Alliance Rehabilitation is dedicated to providing safe, secure, and comfortable services to our community throughout the year ahead. NDIS providers and rehabilitation services, such as Alliance Rehabilitation, are ethically obliged to plan ahead, to be ready to provide services and support during challenging times, and not just be a fair-weather friend.

We are certified under the ISO 9001 international standard, we take planning, policy, and procedure seriously. We ensure best practice for hygiene and infection control are always followed within our facilities and by our team members. Evolving government guidelines and research developments are being actively incorporated into COVID-19 response to ensure best arrangements are made to continue the safe delivery of our services. Our aim is that treatment, care and support of participants continues to be provided with no, or minimal, disruption.

To assist us in our endeavours to protect you, our team, and the community, we ask that you participate in our initiatives by:

  • Following all instructions given by our team members
  • Always use the provided hand sanitiser when entering and leaving our facilities.
  • Participate in our mandatory temperature checks when requested by a team member – our team members are also checked every day when commencing work.
  • Call us and ask to speak to a coordinator if you:
    • Develop a fever, or flu-like symptoms such as coughing, sore throat and fatigue.
    • Think or know that you may have been exposed to a carrier of COVID-19
  • Our coordinator will assess how we can best assist you while protecting others. Should you be asked to not attend our facilities during a period of quarantine, we will make efforts to continue your services remotely and provide plans for you to follow at home, to keep you moving forward.
  • Please understand that your services may be disrupted or delayed:
    • We have a strict Time Out policy that may require your treating clinician to be quarantined and unavailable.
    • Additional disinfection of equipment and facilities may slow services between patients while disinfection is carried out.
    • You may be asked to refrain from visiting Alliance Rehabilitation facilities until cleared to return by an Alliance Rehabilitation infection control coordinator. Please see above.

We acknowledge that the uncertainty around the future impacts of COVID-19 may cause concern. However, we will always put your comfort and safety first and when you next visit Alliance Rehabilitation, be assured that we will always prioritise your safety. As always feel free to discuss about any concerns about continuity of treatment, care, and support with our client coordinators or our clinical planner.

For all the latest information on coronavirus – updated daily with the latest medical advice and official reports – visit: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert