4 ways to feedback

We love feedback! Let us know how you’re going or how we’re doing in 1 of 4 ways:

  1. Use our online feedback form here
  2. Email directly to feedback@alliancerehab.com.au
  3. Fill out a printed Consumer & Carer Feedback form at reception. Give the completed form to one of our staff or post to:
    Alliance Rehabilitation Pty Ltd.
    PO Box 1247, Townsville Q 4810
  4. Ask to speak to a Client Coordinator.

What happens to my Feedback?

All feedback is collected in our Feedback & Complaint register and assigned to a manager for review. We will email, phone or write to you with-in 5 days of receiving your feedback. If you haven’t heard from us, please call 07 4772 1219 or email reception@alliancerehab.com.au

Where else can I go?

It is always best to try and resolve any concerns directly. If you do feel like your concerns have not been resolved, you can contact the Office of the Health Ombudsman by calling 13 36 46, Mon-Fri 9am to 5pm or visit http://www.oho.qld.gov.au/

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Our team is here to help you maximise your quality of life, build capacity and maintain your independence.

Email hello@alliancerehab.com.au for assistance

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To make a booking or to find out more, call 07 4772 1219 or click below for more contact options.

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